Delivery of kit after ordering the test
2-5 business days
Kit collection from your home after informing us
1-2 business days, depending on the time of calling
Report generation after receiving the sample
Logistics – our kits can be ordered from the privacy of your home. If required, you can opt for complete privacy wherein we will send the kit through discreet packaging.
When you order for the test:
Our courier partners will deliver the kit to the address mentioned.
Sample collection can be done in the privacy of your home.
Mail us or call us and we will arrange for our courier partner to pick up the kit.
Once we receive the kit, we update the kit status in Biotracker™, our preferred Laboratory Information Management System. From here on, only the barcode on the kit is used for our internal purposes – be it processing of samples in the lab or analysis of data.
Before collecting saliva, read the instructions that come along with the kit.
The test kit comes with a sealing mechanism and instructions. Study the instructions and proceed with the sealing. Improper sealing can affect the quality of your DNA sample.
As soon as your saliva sample is ready, inform us so that we can arrange for a courier pick up. You can also send the kit to us through alternative courier services. Alternatively, you can drop in at our office to handover the kits.
Do not refrigerate the kits. The sample and ingredients should be in room temperature.