Logistics
Logistics (India)
Our swab kits can be ordered from the privacy of your home. You can opt for complete privacy where we send you the kit in a completely discreet packaging.
TAT (Turn Around Time)
| STAGE | PROCESS TIME |
|---|---|
| Delivery of kit to your preferred address, after the order is placed | 2-5 business days |
| Free sample pick up service from your preferred location (PAN India only) | Within 1-2 business days of informing us |
| Report generation | 6-8 weeks from the date of sample received in our lab |
Process Overview:
- Our courier partners will deliver the kit to your address.
As soon as your sample is received in our lab, we register it in Biotracker™, our preferred Laboratory Information Management System. Once registered, your sample will be assigned a unique code to ensure your complete data privacy right from the start of the process. - Sample collection can be done in the privacy of your home.
- Mail us at info@mapmygenome.in or call us +91- 1800 102 4595 and we will arrange for your sample pick up through our logistic partners.
Conditions:
- Please read the instructions carefully that comes along with the swab kit before your sample collection.
- Please do not refrigerate the kits. The sample and ingredients should be at room temperature.
- It is important to note that the improper handling of the swab can affect the quality of your DNA sample. So, please be careful to insert the swab into tube without touching the sides.
- As soon as your saliva sample is ready, inform us so that we can arrange for a courier pick up (PAN India only). You can also send the kit to us directly through local post or your preferred courier services (Please use the courier declaration forms that comes along with the package). You may also visit us and hand over the kits to us personally.
Logistics (International)
Our swab kits can be ordered from the privacy of your home. You can opt for complete privacy where we send you the kit in a completely discreet packaging.
TAT (Turn Around Time)
| STAGE | PROCESS TIME |
|---|---|
| Delivery of kit to your preferred address, after the order is placed | 7-10 days / Standard transit time of international shipments |
| Sample pick-up from your preferred location | Services currently unavailable for pick-ups outside India |
| Report generation | 6-8 weeks from the date of sample received in our lab |
Process Overview:
- Our courier partners will deliver the kit to your address.
- Sample collection can be done in the privacy of your home.
- Send us your samples through a local post (recommended) or courier service to :Mapmygenome India Ltd, Royal Demeure, HUDA Techno Enclave, Plot No.12/2,Sector-1, Madhapur, Hyderabad-500 081, Telangana, India, Tel: +91 1800 1024595. (Please use the courier declaration forms that comes along with the package).
- As soon as your sample is received in our lab, we register it in Biotracker™, our preferred Laboratory Information Management System. Once registered, your sample will be assigned a unique code to ensure your complete data privacy right from the start of the process.
Conditions:
- Please read the instructions carefully that comes along with the swab kit before your sample collection.
- It is important to note that the improper handling of the swab can affect the quality of your DNA sample. So, please be careful to insert the swab into tube without touching the sides.
- As soon as your saliva sample is ready, inform us so that we can arrange for a courier pick up (PAN India only). You can also send the kit to us directly through local post or your preferred courier services (Please use the courier declaration forms that comes along with the package). You may also visit us and hand over the kits to us personally.
- Please do not refrigerate the kits. The sample and ingredients should be at room temperature