Terms of service

SUPPORT

TERMS & CONDITIONS

The genetic risk profile is not diagnostic in nature and should not be used as one. "High risk" for certain conditions does not necessarily mean that the patient will get that condition either now or in the future. Environmental factors and lifestyle related factors heavily influence the outcome of many of these conditions.

YOUR PRIVACY

Respecting your privacy is important to Mapmygenome. The purpose of this statement is to inform you of the kinds of information that we may gather when you use our web site, how we may use the information, and how we may disclose it to other parties. By using our products and services, you agree that this Privacy Statement is acceptable to you and that Mapmygenome is permitted to use your personal information as stated below.

INFORMATION COLLECTED

Mapmygenome collects the following information:

  • From visitors to our website, we collect their demographics, IP address and behavior on our website.
  • Newsletter subscribers provide their name and email address.
  • Registered customers provide details of name, email, mobile, and billing and shipping address. This information is securely stored in our CRM.
  • Customers who purchase genetic tests or counseling service provide their health history through a questionnaire (available offline/online). Once the genetic test is done, their data is analyzed and reports are sent. All this information is stored in Biotracker, our secure Laboratory Information Management System.

CONTACT INFORMATION

We do not share this information to any third-party mailing lists. We may use this information to assist you in your use of our products, to assess the usefulness of product features, to request feedback about your satisfaction with our products, and to send you information about other products of ours.

HEALTH & GENETIC INFORMATION

Report generation: Your health and genetic information is confidential and we make sure all information is stored in Biotracker. The primary use of genetic information is to assess your genetic predisposition and report this to you (please note that your health history is not used in this report). Following your genetic counseling , we prepare an action plan to achieve your health goals - this report utilizes your health history and genetic information.

De-identification of data:

Before your blood/saliva/other sample enters our lab, we make sure it is assigned a unique ID and de-identified, so that your personal information is not accessible to all. Only authorised personnel from our team have access to this information. Throughout the processing, your sample is tracked by Biotracker.

Research use:

Considering the importance of genetic and health information in research, we use this information without any personal identification for further analysis, with customer’s consent. During sample collection, we send out a consent form to all customers.

Disclosure

We do not share any information with unaffiliated parties, except where required to provide you or your organization the ability to use the product as desired or where required to do so by law. If your sample has come to us from a channel partner or a healthcare provider, they may have access to your reports and other information. Mapmygenome will not be held responsible for any violation of privacy in such cases. In the future, Mapmygenome may sell business units, product lines, or other assets. In such cases, customer information may be one of the transferred business assets. Also, if Mapmygenome or substantially all of its assets were to be sold, customer information would be one of the transferred assets. In all such cases, Mapmygenome may disclose the customer information prior to the transaction to a prospective purchaser and its representatives in connection with the purchaser's due diligence investigation.

LINKS TO OTHER SITES

Our website may have links to partner sites that are not under Mapmygenome's control. This Privacy Statement applies only to our site and products and not to the linked sites.

CHANGES IN PRIVACY POLICY

If we change our privacy policy, we will post those changes here so that you may be informed. We suggest that you check this statement periodically. Unless otherwise stated, our current Privacy Statement will apply to all information about you that we obtain.

CANCELLATION AND REFUND POLICY

You can cancel your order and request a refund by emailing info@mapmygenome.in with the order details within 24 hours of ordering.

Preventive genomics products

Rs 1000 is deducted per product if the refund request is made before receiving your sample in our lab. This refund will be processed after receiving the kit. After the customer is notified that their sample is received, the order is non-refundable.

Customers need to send their samples within 6 months of receiving the kits for the samples to be processed.

Clinical genomics products

Rs 1000 is deducted per product for any cancellation request made by customer within 2 hrs of sample collection and Rs 1500 is deducted for cancellation requests made within 24 hrs of sample collection. After 24 hrs of receiving the sample , the order is non-refundable.

SAMPLE QUALITY AND RESAMPLING FOR CLINICAL SAMPLES

For clinical samples we receive with inadequate sample quality to run our tests we offer resampling at a price of Rs 500.

If the customer chooses to cancel the order instead

  • 100% refund is provided for samples that fail the visual check.
  • Rs 1500 deducted for samples that fail our sample quality check.
  • 50% refund is provided when the lab process fails due to proper reasons.

GENETIC RAW DATA

Mapmygenome does not share genetic raw data for preventive genomics and ancestry products.

SHIPPING

FOR CUSTOMERS IN INDIA
  • On ordering the test, we will deliver the kit to the address registered with us.
  • Buccal Swab collection can be done from the privacy of your home.
  • After collecting your sample, drop us a mail or give us a call, and our courier partner will pick it up from your doorstep, with some exception to remote locations.
FOR INTERNATIONAL CUSTOMERS
  • A shipping charge of $50 is levied for the delivery of your kit to the address registered with us.
  • On collection of your sample, kindly ship the kit to our lab.
  • We do not arrange for pick-up of kits outside India.