మ్యాప్‌మైబయోమ్ అట్-హోమ్ గట్ మైక్రోబయోమ్ టెస్ట్ కిట్ (షాట్‌గన్ సీక్వెన్సింగ్)

Hi Dr Thakur, thank you so much for the love! We are thrilled to hear that you loved Mapmybiome. Thanks for being a part of the Mapmygenome family.

Dear Dhanalakshmi Sharath Kumar,

We are deeply sorry to hear that your experience with **MapmyBiome** fell so short of your expectations and that you feel it was a poor investment. Our goal is always to provide clear, actionable gut health insights along with valuable, practical guidance. It is highly disappointing to know we missed the mark for you.

We want to understand exactly what went wrong with your report or counseling session and make things right. Could you please reach out to our senior customer care team directly?

* **Email:** care@mapmygenome.in
* **Toll-Free Support:** 1800 102 4595

Please share your **Order ID** or registered details so we can immediately escalate your case to our senior specialists. We value your feedback and are fully committed to resolving this for you.

**Warm regards,**

*The Mapmygenome Team*

**Dear Customer,**

Dear Prakash
We hope our support team has already reached out and been able to resolve this issue for you since you posted this. But just in case you are still waiting for an update or need immediate assistance, we want to apologize sincerely for the initial delay and ensure you have everything you need to move forward right away.

Here are the simple next steps to get your **MapmyBiomE** test started:

### **1. Activate Your Kit (Most Important)**

Before collecting your sample, please scan the **QR code** on your kit box or visit our online portal to register and activate your kit. This links your unique barcode to your profile so our lab can track and process it securely.

### **2. Collect Your Stool Sample**

Inside the box, you will find a specialized **FecesCatcher** paper and a **Mawi iSWAB™ collection tube** pre-filled with stabilization liquid.

* Follow the printed instruction guide carefully to collect a small sample using the swab.
* Swirl the swab firmly inside the tube to release the sample into the liquid, then **discard the swab** in your household trash (do not leave the swab inside the tube).
* *Note:* Avoid taking the test if you have been on antibiotics or laxatives in the last 14 days.

### **3. Schedule a Free Courier Pickup**

Once your sample is securely packed back inside the original box, you don't need to wait for a call. You can directly request a pickup:

* **Call our Toll-Free Support:** 1800 102 4595
* **Email us:** care@mapmygenome.in / info@mapmygenome.in

> ⚠️ **Immediate Escalation:** If this hasn't been sorted out yet, please email us your **Order ID** or registered phone number with the subject line *'Kit Received - Awaiting Update'*, or call our toll-free number directly. We will assign a dedicated support executive to personally manage your case and track your sample.

Thank you for your patience, and we look forward to helping you jumpstart your gut health journey!

**Warm regards,**

*The Mapmygenome Team*